Who we are
GNL Studio is a trading name of GNL Solutions, a web design and IT services business based in East Sussex, United Kingdom. When we say "we", "us" or "our" in this policy, we mean GNL Studio / GNL Solutions.
Email: hello@gnlstudio.co.uk
What data we collect
We collect the following personal data when you interact with us:
- Contact form submissions - your name, email address, business name (if provided) and message
- Email correspondence - any information you share with us via email
- Project information - business details, content and materials you provide during a web design project
- Website usage data - basic analytics such as pages visited, referring site and browser type (no personal identification)
Why we collect it
We use your data for the following purposes:
- To respond to your enquiry and provide a quote
- To deliver the web design and hosting services you have requested
- To manage your hosting and care plan
- To send you important updates about your website (security, downtime, renewals)
- To improve our website and services
We will never sell your data to third parties. We will never send you marketing emails unless you have specifically asked us to.
Legal basis
We process your data under the following lawful bases (UK GDPR):
- Contract - to deliver the services you have paid for
- Legitimate interest - to respond to enquiries and improve our services
- Consent - where you have opted in to receive updates or marketing
How long we keep your data
- Contact form enquiries - 12 months if no project results, then deleted
- Client project data - for the duration of your care plan, plus 6 years for tax and legal records
- Website analytics - 26 months (anonymised, no personal data)
Who we share your data with
We only share your data with third parties where necessary to deliver our services:
- Hosting provider - to host your website (server infrastructure only, no access to your data)
- Domain registrar - to register and manage your domain name
- Payment provider - to process payments for services
- HMRC - where required by law for tax purposes
We do not use any third-party tracking, advertising or remarketing tools on this website.
Cookies
This website uses only essential cookies required for the site to function. We do not use advertising cookies, tracking cookies or any third-party cookies.
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where we have no legal obligation to keep it)
- Object to processing based on legitimate interest
- Withdraw consent at any time (where consent is the legal basis)
- Request a copy of your data in a portable format
To exercise any of these rights, email us at hello@gnlstudio.co.uk.
Complaints
If you are not happy with how we handle your data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.